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Terms & Conditions

Acres Pet Products Terms And Conditions

Welcome to Acres Pet Products website which we provide as a service to you, our customer. When you visit or use this website, you agree to and are bound by our “Terms and Conditions” which are detailed here. Acres Pet Products reserves the right to change the Terms and Conditions from time to time as we see fit.

Consumer Protection and other legislation

Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

Our Website

Acres Pet Products will use its reasonable endeavours to ensure the availability of the Website and Services, subject to any downtime which may be required for maintenance. However, Acres Pet Products takes no responsibility for any system unavailability, or for any loss that is incurred as a result of Website or Services being unavailable. Further, Acres Pet Products assumes no responsibility for the corruption of any data or information held by us.

While Acres Pet Products endeavours to supply accurate information on this website, errors and omissions may occur. Acres Pet Products does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take.

As far as is permitted by New Zealand law, Acres Pet Products makes no guarantees in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of Acres Pet Products website.


All software used on this website is the property of Acres Pet Products Ltd, or our software providers. Unless specifically permitted, nothing of the information or documents on this website may be reproduced in any form. ;All of the content on this website is protected by copyright and/or other intellectual property laws and any unauthorized use of these materials may break such laws if express permission has not been granted by Acres Pet Products. You agree that the content you access, view or download on this site and the software used to create it, remains the property of Acres Pet Products or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.

Advice on our website

The material available on this website, is provided for your information. It is not meant to take the place of the advice of your vet. We cannot give you veterinary advice. The information we give you is to be taken solely at your own risk. If your pet has a problem we would always suggest seeking professional advice from your vet.

Use of website information

The documents and information available on this website may only be used subject to the following conditions.

a. used solely for personal, informational, internal, non-commercial purposes.

b. may not be modified or altered in any way.

c. may not be distributed for commercial use. 

Privacy policy

Acres Pet Products respects your privacy and wishes to safeguard the personal information you provide to us online or otherwise. When you use our website and provide personal details, you are agreeing to Acres Pet Products Privacy Policy and by so doing give your consent to the collection, use and disclosure of your personal information as described in these Terms and Conditions.


A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience when you use our website.

The technology we use mostly uses "session" cookies. Session cookies expire after 30 minutes of no activity on this website. However some cookies we use for internet statistics and remarketing last longer. Cookies cannot damage files, contain no personally identifiable information, nor can they read information from the hard drive of a computer. It is possible to disable the acceptance of cookies by your web browser. However, doing so may restrict your ability to access some web pages.


We may use Google and other forms of Remarketing as a method of targeting our advertising. Remarketing is a way for us to connect with visitors, based upon your past interactions with the Acres Pet Products website. As a result, third-party vendors, including Google, may use cookies to show Acres ads to you as you visit third-party sites on the internet.

You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page.

Personal information

Acres Pet Products receives and stores any information you enter on its website or you give us in any other way. During registration or if requesting information, a user is required to provide their contact information to allow Acres Pet Products to provide the service or information requested.


Acres Pet Products’ website may in future, contain links to other websites. Acres Pet Products is not responsible for the privacy policies of those other websites.

Your right to access your information

The Privacy Act 1993 gives you the right to access and correct any personal information held by Acres Pet Products, subject to the payment of any reasonable charge we may make.

Opting out of correspondence

If you receive future emails from Acres Pet Products you may opt out of those emails if you choose.

Orders from Acres Pet Products

Once you have registered with us you can order online. By registering with us online, you accept and agree to be bound by our Terms and Conditions in full.

When you place an order with Acres Pet Products, you are agreeing to buy goods from us. Acres Pet Products will send you an e-mail to confirm that we have received and accepted your order, which constitutes as a contract between us. Acres Pet Products will take payment from you when it accepts your order.

Before orders are dispatched they must be paid by credit card or paypal through Acres Pet Products on line payment system or directly into our bank account.

All products on our website are priced in New Zealand dollars and include GST. Our prices are subject to change without prior notice.

Acres Pet Products reserves the right to decline to trade with you and may decline to accept any order, whether or not payment has been received. We would then give notice of non-acceptance to you by email or telephone. If payment for the order has already been made then we will refund the payment

Stock Availability

All items sold via the Acres Pet Products website are subject to availability and Acres Pet Products reserves the right not to accept or cancel any order for products that are out of stock. Goods delivered may differ slightly to the product images presented on this site.

Credit card security

Acres Pet Products uses Paypal for processing of your payment. Please refer to their security Terms and Conditions for details. We choose to use their services as they are the leading online payment gateway worldwide.

Incorrect Bank Account Number Details

Acres Pet Products may from time to time give the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Acres Pet Products, then Acres Pet Products will not accept any responsibility for correcting payment and goods will not be despatched by Acres Pet Products until Acres Pet Products has received payment in full.

Pricing errors

Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase

Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise

Mailing Cash: Acres Pet Products does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Acres Pet Products accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.


Acres Pet Products are packaged securely for delivery, however, if goods you receive are damaged, you must advise us within 24 hours of delivery, take photos, asssit us in making a claim with the courier company and hold the product for the courier to pickup for replacement.All orders received by 11am Monday to Friday will be shipped that day wherever possible. This excludes non-working days i.e. statutory or business holidays, weekends and non-working days outside our control. In some special and rare circumstances (for example: Fraud screening by your bank) your delivery may not clear in time for our courier pickup and may be held over until the next day. Our system will notify you by 8pm the night of your order when it has been sent. In most cases our couriers will deliver Next Day where possible excluding South Island and Rural deliveries which may take longer. It is not a 'guaranteed Next Day delivery' which is much more expensive however our couriers aim is always to deliver next day where possible and in most cases we have seen that they live up to their aims. Excludes all promotions - see promotion for details.

On Offer

Where a product is listed as "On Offer" this may be as part of a special promotion, competition, discount, donation or some other offer. Acres Pet Products will provide the offer as outlined to the best of Acres Pet Products ability. No liability will be accepted. The Offer is not transferable, redeemable for cash or foreign exchange, or able to be used for either offline or online purchases unless at the sole discretion of Acres Pet Products Ltd. Acres Pet Products Ltd decision in relation to any aspect of the promotion is final and binding and no correspondence or communication will be entered into. No Returns will be accepted 7 days after the end of the offer. Acres Pet Products Ltd reserves the right to extend, postpone or cancel an offer, and to update the terms and conditions without notice. Entrants or Receivers of an offer must reside in and be residents of New Zealand. An On Offer will run while stocks last. Acres Pet Products Ltd may be required by law to disclose any of the information that you provide. Acres Pet Products Ltd will only make the disclosure if it believes, in good faith, that it is required to do so. By accepting the offer you agree to Acres Pet Products Ltd contacting you in the future by email, phone or post about future promotions, competitions or offers. A receiver or entrant of an offer may be required to show staus e.g. Chariable Status and/or proof of identity, e.g. passport and/or a valid driver’s license.Information you enter must be completed fully, honestly and as accurately as possible and be valid for the offer. Invalid information will mark the offer as invalid and Acres Pet Products will not be liable to fulfil the offer. Acres Pet Products Ltd reserves the right to verify the validity of entrants or receivers and to refuse to award an offer where false or misleading details have been given by an entrant/receiver or an entrant/receiver has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these Terms and Conditions or the spirit of the offer/promotion.Acres Pet Products Ltd accepts no responsibility for any tax implications that may arise from acceptance of the offer. Independent financial advice should be sought. Acres Pet Products Ltd and any other agencies associated with this promotion will not be liable for any loss or damage whatsoever that may be sustained, directly or indirectly, or for any personal injury suffered or sustained by any entrant or receiver or prizewinner in connection with any product purchased for this offer or competition or any prize, except for any liability that cannot be excluded by law. By accepting the offer you deem to accept and be bound by these Terms and Conditions

Returns & Cancellation of Orders

Acres Pet Products will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

If, for any reason, a product purchased from Acres Pet Products is defective, please contact us immediately. Provided you contact us within 24 hours of receiving the defective product and return the product within 7 days of purchase, we will process a refund to your credit card, paypal or bank account or send you replacement product.

If, for any reason, you need to cancel your order you can do so through our website by logging in to your account and cancelling your order prior to your order being shipped. Once your order has been processed and marked as shipped or delivered the product has left our premises and can no longer be cancelled.

Disclaimers and Indemnity

You agree that, to the maximum extent permitted by law, any and all liability and responsibility of Acres Pet Products to you or any other person under or in connection with these terms and conditions, or in connection with the services, this Website, another Member's acts or omissions, or your use of or inability to use the services or this Website, is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise. Acres Pet Products liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss. To the full extent permitted by law you hereby waive and release Acres Pet Products from, and indemnify and hold Acres Pet Products harmless from, any and all liability in respect of any and all costs, losses, damages and expenses suffered by you which arise in connection with any Acres Pet Products product or any breach of these Terms and Conditions. This includes but is not limited to loss of income, profits, interest, opportunity or loss of market, and is irrespective of whether such losses may be direct, special, indirect or consequential, and whether or not Acres Pet Products had knowledge that such damages may be incurred.

Amendment of terms and conditions

These terms and conditions may be amended in whole or in part by Acres Pet Products from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended.

These Terms and Conditions constitute the sole and exclusive agreement between you and Acres Pet Products. You acknowledge that no other warranties, representations, written or verbal, have been made that are not reflected herein.